Empowering Lives, Building Futures
At Mitrata, we empower underserved communities through inclusive financial solutions, aiming to improve livelihoods with trust and impact.
Who We Are
At Mitrata, we are driven by the vision of building a financially inclusive society where underserved communities—especially women in rural areas—can uplift their social and economic well-being. Our mission is to empower these women by providing accessible, transparent, and suitable financial and non-financial services that support their entrepreneurial spirit and strengthen their independence. Since our inception, we have focused on delivering impactful microfinance solutions rooted in trust, accountability, and long-term sustainability. Guided by strong core values such as mutual growth, integrity, teamwork, respect, and adherence to legal and ethical standards, we maintain the highest level of professionalism and transparency in our operations. At the heart of our work lies a commitment to empowering individuals and transforming lives, fostering self-reliance and dignity. With a dedicated approach toward ethical conduct and stakeholder accountability, Mitrata continues to drive positive change, one community at a time.
Our Legal Identity
Mitrata Inclusive Financial Services Ltd is a registered NBFC-MFI dedicated to supporting marginalized, excluded, and vulnerable communities by offering financial services tailored to their needs. Our primary clients are women from rural India, with annual household incomes up to ₹300,000. These women are engaged in a variety of income-generating activities including agriculture, livestock rearing, handicrafts, and small businesses. Mitrata empowers them through targeted financial support, fostering economic self-reliance and resilience. We operate using a Joint Liability Group (JLG) lending model, where groups of five women form a unit and several such groups create a Centre. This model relies on social collateral rather than physical assets, ensuring inclusivity and trust. Each client undergoes a 2-day Compulsory Group Training (CGT) followed by a Group Recognition Test (GRT) before loan disbursement, which typically occurs within 10 days. Our operational areas are carefully selected based on socio-demographic and geographic assessments, ensuring stability and local relevance. Each branch is staffed with field officers who engage deeply with the communities to build awareness and relationships. At Mitrata, our mission goes beyond credit—we aim to build long-term, supportive partnerships that promote social and economic development across underserved regions of India.
Our Journey: Evolution & Growth
Mitrata’s journey began under the At-Grassroots Society on December 1st, 2009, with the launch of its first branch in Rehmat Nagar, Moradabad in January 2010. Despite challenges like the Andhra Pradesh Microfinance Crisis in 2010, At-Grassroots continued to grow cautiously, reaching a ₹1 crore disbursal milestone by March 2011 and a ₹2 crore loan portfolio with over 3,000 clients across two districts of Uttar Pradesh by 2013. The organization entered a growth phase by 2015, crossing 5,000 active clients and preparing to transition into an NBFC structure. The financial year 2015–16 marked a 250% growth, reaching an outstanding portfolio of ₹8.5 crore, receiving its first external funding, and strengthening internal systems. Promoters consistently reinvested surpluses and maintained a low debt/equity ratio of 6%, reflecting a long-term commitment. Operational efficiency improved significantly, achieving a self-sufficiency ratio of 161% by March 2016. This progress led to the formal re-launch of the Mitrata program under Sona Finance Pvt. Ltd., an NBFC, on September 1, 2017, with ₹6.7 crore in portfolio transferred from At-Grassroots. By November 30, 2017, Mitrata had expanded to three states with ₹8.04 crore in outstanding loans, serving 7,052 borrowers across Uttar Pradesh, Bihar, and Madhya Pradesh.
Evolution & Growth Report